A: When renting an Supra Property Management property, you can do almost everything online, including making application, signing your lease, paying your rent, requesting maintenance, pulling up your financial payment history, etc. We believe in our website, not only because going paperless helps the environment, but because it also makes your life easier! We have an office staff of professional Realtors® who are happy to help with anything you might need during your tenancy!

A: When you apply for one of our properties, our online application asks for your residential history, employment status, and proof of income. We also run credit and criminal history checks. Please click here for specific applicant criteria.

A: If you've seen a property you love and want to call home for the next year or more, then go to the "For Rent" page on our website and click the "Apply Now" button under the property listing. The application fee is $75 which goes towards running your credit and background checks. All individuals 18 years old and over 18 years of age must make full application. Please don't forget to attach your proof of income documents and a copy of your driver's license or other government ID to your application!

Once you've made full application, we'll run and review your application and should have an answer back to you within 2 business days (usually less). (you may want to add a few days or change completely.) If you're approved, then we'll need your security deposit and leasing / Risk Mitigation Fee within 2 business days to confirm your intention to rent this property. (this is different from criteria listed in "The Application Process".) Payment should be made out to "Supra Property Management" (paid by cashiers check or money order) and be delivered to our office at 11555 Central Parkway Suite 104, Jacksonville, FL 32224. Your lease will then be sent through E-sign for electronic signatures within the next three business days (?) - please keep an eye out for this email! (We'll also need individual email addresses for each person signing the lease - please make sure to send these to the office inbox if you used a duplicate email address on your applications.)

Your first month's rent plus any applicable prorated rent, pet application fee(s) and non-refundable pet fee(s) must all be paid by money order or cashier's check before you may receive the keys for the property. No personal checks or cash will be accepted. If your move-in date is on a day other than the first of the month, your first month's rent payment will be prorated. If your move-in date is after the 25th of the month, your first month's rent payment will be the prorated amount plus the next month's rent. As we approach your move in date, please contact our office to set up an appointment to receive your keys. Please bring any outstanding payments from the above list along with proof of utilities transfer to your appointment. Utilities must be in your name on or before your move in date otherwise they are subject to termination without notice.

If you have any additional questions about the application and leasing process, please feel free to reach out to our office.

A: Typically we ask for a security deposit equal to one to one and a half times the month's rent, however, the amount may vary depending upon individual circumstances.

A: Your rent is payable online through the tenant portal on our website or by personal check (after the initial payment for the first month's occupancy). Rent is due on the first of each month. If you pay your rent online, you can either set up automatic recurring payments or initiate payment each month yourself. Please make sure that funds are available in your account before initiating your rent payment. Weekends and holidays are not exemptions to the rent payment deadlines. Please make sure that you plan accordingly to avoid late fees!

A: It depends upon the specific property that you're interested in and whether or not the owner has given us his/her permission to allow pets. Each of our listings should specify in the listing details whether or not pets are allowed. If pets are allowed, there is a $15 pet application fee per pet and $300 non-refundable pet fee for up to two pets (additional pets require specific approval and additional fees may apply).

If you included pet information in your application, we'll send you a copy of our pet application through E-sign shortly after your application review. The pet application requires a photo of your pet to be submitted along with the application - you can email us a photo at office@suprapm.com or mail a photo to our office at 11555 Central Parkway Suite 104 Jacksonville, FL 32224.

The non-refundable pet fee is not credited towards any pet-related damage. Your security deposit is held by Supra Property Management in a non-interest bearing escrow account to cover any damage, pet-related or otherwise, and any charges go directly to the property owner to compensate for the damage remediation (or to the contractor doing the repair work).The non-refundable pet fee helps offset the additional work associated with the pets including: the pet application and review of the pet, adding the pet addendum to the lease, additional back-and-forth when coordinating maintenance requests, property inspections, and access to the property when we eventually show it to new tenants, along with the possibility of the worst case scenario that the pet does actually cause some damage and we're coordinating the repairs, etc.

All pets should be well-behaved and without a history of threatening or nuisance behavior. While we love our tenants' pets, please keep in mind that having a pet in the property is a revocable privilege, not a right.

A: We contract with an third party vendor who specializes in move in/move out property condition reports. The report they put together is usually 50-75 pages with photos and detailed notes from the inspector. We schedule the move in report just before your move in date and the move out report after you have turned in keys and surrendered the property back to Supra.

A: We partner with a professional locksmith for all of our properties. A specialist will reach out to you shortly after move in to rekey the property for you. We offer this service to provide peace of mind to both owners and tenants that the only key copies with access to the property are the copies held by the tenants and the copy held by our office in case of emergency.

A: We do recommend that you contact an insurance agent to purchase a renter's insurance policy. Property owners generally carry a standard fire and liability policy, but these policies normally do not cover the contents or possessions of the resident. The reason that insurance companies do not provide this type of coverage is because they are "non-owner" occupied properties. Therefore, it is very important for you to have adequate insurance coverage for your contents. To avoid a loss, acquire renter's insurance now.

A: If issues arise at your property, we ask that you submit your maintenance/repair requests online so that we have a written record of all work done. Entering a maintenance request will automatically create a work order in our systems. Maintenance requests are monitored by our office staff and are handled by our licensed vendors.

A: If you know that you'll be moving at the end of your current lease, you'll need to give our office your 60-day notice. (Sixty days is the lease requirement, but if you know your plans well in advance, more notice is always appreciated.) We'll send you confirmation that we've received your notice and recorded it. At move out, you'll be held responsible for thoroughly cleaning the property (including steam cleaning all carpets), making sure there are working light bulbs in all fixtures and a new HVAC filter in the unit, leaving the landscaping in neat condition if you're responsible for yard care, and leaving trash in appropriate receptacles. Nail holes in the walls don't need to be spackled, but wall scuffs requiring touch up paint will be considered beyond normal wear and tear. (A magic eraser can work wonders on these!) Please read this list for additional information.

When you're ready to turn over the property, you should deliver all keys, remotes, access cards, etc. to our office at:

• 3653 Regent Blvd
• Suite 602
• Jacksonville, FL 32224

Please visit the office to drop off the keys so that we can record the day/time of surrender.